Team Leader competencies
Team Leaders/First Time Managers in your organization should have the following competencies:
Leadership zone: Managing self and personal skills
- Managing own resources
Leadership zone: Providing direction
- Leading with emotional intelligence
Leadership zone: Facilitating change
- Supporting innovation
Leadership zone: Working with people
- Effective communication
- Building and managing team
- Building and managing team
- Conducting group meetings
Leadership zone: Using resources
- Main financial statements and financial analysis
- Making decisions
- Supporting virtual team
Leadership zone: Achieving results
- Client management service
- Selling goods and services
Managing your own resources
In order to manage other people, managers should understand themselves: their values, emotions and reactions as understanding themselves is a first step to understanding others. In the leadership zone “Managing Self” in the Team Leader Level you and your team members are focussed on the competency called “Managing your own resources”. They should be able:
- set personal goals and priorities,
- understand requirements of the role,
- understand managerial duties,
- understand how to focus on the most value-added activities.
Leading with emotional intelligence
Any organisation is just a group of people working together to cover a need of another group of people. To productively manage this group and to outperform competition, to build productive team and nurture innovation you have to be emotionally involved with other team members. In other words, you have to use emotional intelligence in practice.
New ever-changing global business environment requires new sets of skills and new approaches from your employees. Not only should they take rational decisions. To stay competitive, all team members should have skills of innovative leadership. They should know how to work and lead design teams developing innovative solutions. Their attitude should be based on principles of design thinking, they should be able to see things with their clients’ eyes and develop new products and services with their clients’ interests in mind.
Communication is an absolute requirement to work productively in today’s environment. Effective communication allows to establish productive and mutually beneficial relationships with managers, peers and clients and gain their trust and respect. But it is not easy to communicate effectively. How would you and your employees communicate the importance and urgency of your message? How to prepare an effective presentation? To communicate effectively you and your employees need to develop and practice the following skills:
- active listening skills,
- presentation skills,
- business writing skills,
- persuasion skills.
To delegate effectively, you and your employees should be able to choose the right task or project for delegation, then choose the employee most suitable for a specific task and use the four-step delegation process, to ensure that task is performed the most efficient way. These four steps include: evaluation, assignment, support, debrief.
Team members training and development
Business environment changes constantly and your employees should always learn and re-learn. It is important to know and practice proven learning strategies, as it helps you and your employees to transfer knowledge, skills and attitude your team needs to be productive. To set up and support training and development process, should be able to:
- understand how adults learn,
- know how to organise training and development,
- know how to measure the effectiveness of the training.
Building and managing team
You can hear that many managers talking about their teams when in reality they just happen to head a group of employees. The difference in huge. Teams have work differently than groups and they are more effective.It is not easy to build a team – “happy hours”, rope courses and other forms of team building exercises don’t help much. You, as a manager, should know how to form a team, what to do on each stage of its development and use that knowledge in practice.
Meetings are inevitable and many managers spend most of their time in meetings. Not every manager, however, can explain why and how they should use this powerful tool. You and your employees should know how to prepare and host a face-to-face or group meeting to make most of them and to ensure that decisions taken on these meetings are implemented.
Financial planning and financial management
Managers often underestimate the importance of financial knowledge and skills in their day-to-day activities as they think that they could always rely on accountants or other professionals in finance to process all accounting information. They are wrong. Management is all about decision-making and managers need financial information to make right decisions. They should understand financial reporting, management accounting as well as control and auditing procedures. More importantly, managers should understand how their actions impact the financial results of their units and the bottom line of the whole organization.
Making effective decisions
Making decisions is the most important part of the job of any manager. One bad decision can ruin your project or your career. It pays to use an effective, robust process to improve the quality of your decisions and to achieve consistently good results. You and your team will have less stress and more control if you will use the right steps in the decision-making process:
- create a constructive environment,
- describe a problem and define an outcome,
- explore options and select the solution,
- implement and inform.
Supporting virtual teams
Global business environment has changed the workforce. Today, people don’t need to be in the office to work. We work from home, in coffee shops, even on planes. Many companies experiment with so-called smart working when employees form virtual teams to work on certain tasks or project. This form of working is a new challenge for managers as remote or virtual teams are more difficult to manage. To manage people in different cultures, time zones and continents you need to find optimal communication methods, prevent conflicts and misunderstanding, use methods that make virtual teams more productive.
Excellent customer service
For many companies the only way to stay in business is to sell more to the current client base as it is easier to work with existing clients than to gain new ones. This approach requires investment in long-term relationships with them. You and your employees need to know how to establish productive relationship with clients, how to provide support and work with an unsatisfied client. They also should be able to use methods and tools to gain feedback from clients and to use this feedback to constantly improve the service.
Selling goods and services
Selling is not just for salespeople, selling is a form of establishing and developing relationships. Many units of your organization work with existing and future clients and they should be able to participate in the selling process of your organisation. Most people hate when somebody tries to sell them something, they prefer to think they are in charge and they make a decision to buy. Modern sales is all about the balanced approach of active listening, targeted questions and thoroughly prepared presentations. You and your people should see the world with your clients’ eyes and use tools and techniques that allow to present products and services as solutions the clients face.
Team Leader/First Time Manager Level in the SNAPSIM system uses this list of competencies. The list is based on 74 standards from National Occupational Standards for Management and Leadership. Similar approach is used in Chartered Management Institute (UK) qualification.