SNAPSIM™ Leader uses a competency model based on the National Occupational Standards (NOS). These 74 national professional standards, developed in the UK are used by many professional bodies as a blueprint for their leadership and management development programmes. Among them is Chartered Management Institute (UK).For over 75 years, CMI have worked with business and education to certify managers and leaders.

This model groups all managerial competencies into four levels and six leadership zones. These six leadership zones are interconnected and mutually dependent. Each competency is described in a separate standard.

Programme description


Online learning I Microlearning



12 months (4 levels)

18 months (4 levels)


4 levels |  28 courses

Tests + Evaluation

Entry + final testing + assessments

Certificates I Diploma after completion

Based on National Occupational Standards Matrix

Additional reading

Level-based payment
Programme contents

On the Team Leader level 28 learning courses are divided into 4 levels, each is designed to be learned in 3 months. To master a Team Leader level one needs 12 months. You can get information for each level by clicking on it.

Management and Leadership Matrix

Leadership zone

Team Leader

First-line managers

Middle managers

Senior manager

A1. Manage your own resources

A. Managing self and personal skills

A2. Manage your own resources and professional development

A3. Develop your personal networks

B1. Leading with emotional intelligence

B2. Provide leadership for your team

B3. Promote equality of opportunity, diversity and inclusion

B4. Provide leadership in your area of responsibility

B5. Develop and implement operational plans in your area of responsibility

B. Providing direction

B6. Develop the culture of your organisation

B7. Provide leadership for your organisation

B8. Develop a strategic business plan for your organisation

B9. Map the environment in which your organisation operates

B10. Manage risk

C1. Encourage innovation in your team

C. Facilitating Change

C2. Encourage innovation in your organisation

C3. Plan and implement change

C4. Leading change

D1. Effective business communications

D2. Allocate and check work in your team

D3. Provide learning opportunities for colleagues

D4. Build and manage teams

D5. Lead meetings and participate in meetings

D6. Develop productive working relationships with colleagues and stakeholders

D. Working with people

D7. Recruit, select and keep colleagues

D9. Reduce and manage conflict in your team

D10. Support individuals to develop and maintain your performance

D11. Initiate and follow disciplinary procedure

D12. Manage redundancies in your area of responsibility

D13. Negotiating

D14. Corporate Governance

D15. Plan the workforce

E1. Finance fundamentals

E2. Take effective decisions

E3. Support team and virtual working

E4. Manage a budget

E5. Ensure health and safety requirements

E6. Manage the environmental impact of your work

E. Using Resources

E7. Communicate information and knowledge

E8. Procure supplies

E9. Manage physical resources

E10. Take strategic decisions

E11. Manage knowledge

E12. Manage finance for your area of responsibility

E13. Promote the use of technology within your organisation

E14. Outsource business processes

F1. Develop a customer-focused organisation

F2. Sell products/services to customers

F3. Manage a project

F4. Resolve customer service problems

F. Achieving results

F5. Prepare sales proposals and deliver sales presentations

F6. Manage business processes

F7. Develop and implement marketing plans

F8. Build your organisation’s understanding of its market and customers

F9. Manage the achievement of customer satisfaction

F10. Manage the development and marketing of products/services

F11. Improve organisational performance