National occupational standards matrix
Level: Team leader I Learning duration: 3 months
On the first level your employees learn six learning programmes in leadership and management in each leadership capability: managing self, providing direction, facilitating change, working with people, using resources and achieving results.
National occupational standards matrix
Leadership zone
Standard
Learning course
A1. Manage your own resources
A. Managing self and personal skills
A1. Manage your own resources
SM 01. Практика целеполагания
B1. Provide leadership for your team
B. Providing direction
B1. Leading with emotional intelligence
LEAD 01. Практика управления эмоциями
C1. Encourage innovation in your team
C. Facilitating Change
C1. Encourage innovation in your team
CREATE 01. Практика дизайн-мышления
D1. Develop productive working relationships with colleagues
D. Working with people
D1. Effective business communications
COM 01. Практика личного общения
E1. Manage a budget
E. Using Resources
E1. Finance fundamentals
FM 01. Практика чтения финансовых отчетов
F5. Resolve customer service problems
F. Achieving results
F1. Develop a customer-focused organisation
SERV 01. Практика высококачественного клиентского обслуживания