National occupational standards matrix

Level: Team leader I Learning duration: 3 months

On the second level your employees continue develop previously gained knowledge and skills. Each learning programme belongs to a certain leadership capability: innovation, finance, communications, using emotional intelligence, etc.

National occupational standards matrix

Leadership zone


Learning course

A1. Manage your own resources

A. Managing self and personal skills

A1. Manage your own resources

SM 04. How to focus

B1. Provide leadership for your team

B. Providing direction

B1. Leading with emotional intelligence

LEAD 02. Leading with emotional intelligence

C1. Encourage innovation in your team

C. Facilitating Change

C1. Encourage innovation in your team

CREATE 02. Leadership in design thinking teams

D1. Develop productive working relationships with colleagues

D. Working with people

D1. Effective business communications

COM 03. Written business communication

E1. Manage a budget

E. Using Resources

E1. Finance fundamentals

FM 02. Reading financial statements

F5. Resolve customer service problems

F. Achieving results

F1. Develop a customer-focused organisation

SERV 02. Solving customer problems