On the second level your employees continue develop previously gained knowledge and skills. Each learning programme belongs to a certain leadership capability: innovation, finance, communications, using emotional intelligence, etc.
National occupational standards matrix
Leadership zone
Standard
Learning course
A1. Manage your own resources
A. Managing self and personal skills
A1. Manage your own resources
SM 04. How to focus
B1. Provide leadership for your team
B. Providing direction
B1. Leading with emotional intelligence
LEAD 02. Leading with emotional intelligence
C1. Encourage innovation in your team
C. Facilitating Change
C1. Encourage innovation in your team
CREATE 02. Leadership in design thinking teams
D1. Develop productive working relationships with colleagues
D. Working with people
D1. Effective business communications
COM 03. Written business communication
E1. Manage a budget
E. Using Resources
E1. Finance fundamentals
FM 02. Reading financial statements
F5. Resolve customer service problems
F. Achieving results
F1. Develop a customer-focused organisation
SERV 02. Solving customer problems